Frequently Asked Questions
Please read our FAQ before sending us a message.
Are you still shipping during this time as a result of COVID-19?
We are continuing to ship out orders and as fast as we can, however, please keep in mind that the COVID-19 situation has disrupted shipping networks globally and is causing shipping delays.
Where are your products made?
All our products are designed and made in Calgary, Alberta, Canada.
Which payment methods are accepted in the Online Shop?
We accept the following forms of payment: mastercard, visa, american express and paypal.
What exactly happens after ordering?
You will receive an email confirmation after you have checked out. Once we receive your order, it takes us about 1-5 business days for us to process your order. Once your item is shipped, we will send you another email notifying you.
What shipping method is used?
We primarily ship through Canada Post for orders within Canada, orders to the USA or International are primariliy shipped via USPS. Shipping times are only an estimate and are calculated once they leave our warehouse. If you run into any problems when receiving your order please don't hesitate to contact us.
How does your company distribute the different donations?
We work with different humanitarian organizations that do the distribution for us.
How long does it take for my package to arrive?
The delivery method we offer is standard shipping. If you would like to request express shipping please use our contact form prior to placing an order. See shipping times at: https://www.impaperco.com/shipping-delivery/