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Frequently Asked Questions
Please read our FAQ before sending us a message.
We are continuing to ship out orders and as fast as we can, however, please keep in mind that the COVID-19 situation has disrupted shipping networks globally and is causing shipping delays.
All our products are designed and made in Calgary, Alberta, Canada.
We accept the following forms of payment: mastercard, visa, american express and paypal.
You will receive an email confirmation after you have checked out. Once we receive your order, it takes us about 1-5 business days for us to process your order. Once your item is shipped, we will send you another email notifying you.
We primarily ship through Canada Post for orders within Canada, orders to the USA or International are primariliy shipped via USPS. Shipping times are only an estimate and are calculated once they leave our warehouse. If you run into any problems when receiving your order please don’t hesitate to contact us.
We work with different humanitarian organizations that do the distribution for us.
The delivery method we offer is standard shipping. If you would like to request express shipping please use our contact form prior to placing an order.
See shipping times at: https://www.impaperco.com/shipping-delivery/